Tag: ITIL

OPTIONS Paying for the service Managing server hardware Reducing communication constraints Managing staff availability ANSWER Reducing communication constraints EXPLANATION It is the duty of the provider to manage the level of risk on behalf of the consumer. This should be handled based on a balance...

OPTIONS An organization should always use a single technique to ensure metrics are consistent An organization should always use a strength, weakness, opportunity, and threat (SWOT) analysis An organization should always develop competencies in methodologies and techniques that will meet their needs An organization should...

OPTIONS Each iteration should be designed before starting the initiative and implemented without feedback Feedback should only be taken into account when one iteration fails to meet its objective Feedback should be reduced for large improvements as it is unlikely that circumstances will change Each...

The management of information security incidents usually requires _______. OPTIONS Immediate escalation Specialist teams A separate process Third-party support Answer: A separate process EXPLANATION There are usually separate processes for managing major incidents, and for managing information security incidents

Service management Continual improvement A service An IT asset A service EXPLANATION Definition of service is a means of enabling value cocreation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.

Organizations and people Partners and suppliers Information and technology Value streams and processes Information and technology As part of the information component of the dimension, organizations should consider how the information and knowledge assets will be protected, managed, archived, and disposed.

A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on __. Assets Values Elements Services Services EXPLANATION The addition, modification, or removal of anything that could have a direct or indirect effect on services...

Practices The service value chain The service value system The guiding principles The service value system EXPLANATION Service value system has five components and one of them is governance.

To protect the information needed by the organization to conduct its business To observe services and service components To ensure that accurate and reliable information about the configuration of services is available when and where it is needed To plan and manage the full lifecycle...

Plan Design and transition Obtain or build Deliver and support Obtain or build The purpose of the obtain or build value chain activity is to ensure that service components are available when and where they are needed and meet agreed specifications.