Tag: ITIL

OPTIONS Each practice may include several value streams Each value stream may be supported by multiple practices Each practice contributes to a single value stream Every value stream contributes to multiple practices ANSWER Each value stream may be supported by multiple practices EXPLANATION As each...

OPTIONS When it creates the possibility of increased value When implementing a new artificial intelligence solution When directed to by the GRC function When collecting data as a part of a maturity assessment ANSWER When it creates the possibility of increased value EXPLANATION An organization...

An organization is undergoing a digital transformation. One of their objectives is to increase customer engagement through the new digital services. Senior management believes the IT department is not evolving fast enough to deliver on the new organizational vision. Which IT management action is most...

A consultant analysing an IT organization’s maturity has identified that many of the activities were carried out ad-hoc, and there was significant variance in how work was being performed. The consultant also identified that a lot of the work was unnecessary for the successful delivery...

An organization in a highly-regulated industry is considering adopting agile practices. The management team is concerned with maintaining compliance to regulatory requirements while empowering teams at every level to make key decisions. Which approach would most likely help the company overcome this challenge? OPTIONS Establish...

A service desk team is consistently receiving poor customer feedback that highlights a slow and ineffective service. Which is the best way to carry out an assessment that focuses on an appropriate scope and discovers what is contributing to the poor service? OPTIONS The assessment...

An IT organization has engaged a consultant to help them plan improvements. The consultant has reviewed documents and interviewed staff to understand the organization’s vision and its current state. What should the consultant and the organization do next? OPTIONS Agree to a high-level direction for...

A company in a highly competitive market is looking closely at internal operations to ensure all activities are producing the highest business value possible. The CIO has been asked to demonstrate how IT services are aligned with company objectives. Which approach will ensure IT services...

1. A clear picture of how value is co-created 2. Clear policies and procedures for daily operations 3. Measures and reports to demonstrate performance 4. Description of how the organization runs itself OPTIONS 1 and 2 2 and 3 3 and 4 1 and 4...

OPTIONS A short statement of organizational challenges and ideas to overcome these challenges A short statement of how the organization will adopt new practices in the future A short statement of the overall purpose and intentions of an organization A set of key performance indicators...