Home » Posts tagged "ITIL" (Page 3)

Which type of measurement is this an example of?

A support team handles user queries on a daily basis. One of the metrics agreed for this activity is average number of queries processed by a team member per day. Which type of measurement is this an example of? OPTIONS Progress Effectiveness Compliance Productivity ANSWER...
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Which behavior should NOT be encouraged by the leaders?

An organization’s leadership team is working hard to develop a culture of continual improvement. The leaders want to encourage behaviors that support and enable successful and timely improvement initiatives. Which behavior should NOT be encouraged by the leaders? OPTIONS Risk-taking Celebrating successes Fast feedback Perfectionism...
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Which is the best approach?

An organization works in a highly regulated industry. A new regulation has been introduced that requires additional information to be recorded about users each time the service desk logs an incident in the service logging tool. They want to put controls in place to ensure...
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Which improvement initiative should be given the highest priority?

An organization has a vision to become the manufacturer which sells the most number of cars globally. The organization is considering many improvements and wants to prioritize the improvement outcomes. Which improvement initiative should be given the highest priority? OPTIONS A low-cost, low-effort investment to...
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Which solution would support the objectives?

An organization is looking for a way to optimize decision-making in order to increase performance and keep risks under control. Which solution would support these objectives? OPTIONS Ensure that all decisions are made by a small group of high-ranking authorities Delegate as much management decision-making...
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