Home » Posts tagged "ITIL" (Page 15)

ITIL v4: Why should incidents be prioritized?

To help automated matching of incidents to problems or known errors To identify which support team the incident should be escalated to To ensure that incidents with the highest business impact are resolved first To encourage a high level of collaboration within and between teams...
Read More

ITIL v4: What is an output?

A change of state that has significance for the management of a configuration item A possible event that could cause harm or loss A result for a stakeholder Something created by carrying out an activity Something created by carrying out an activity An output is...
Read More

ITIL v4: What is the purpose of the relationship management practice?

To align the organization’s practices and services with changing business needs To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and...
Read More

ITIL v4: What is a problem?

An addition or modification that could have an effect on services Any change of state that has significance for the management of a configuration item A cause or potential cause of one or more incidents An unplanned reduction in the quality of a service A...
Read More

ITIL v4: What should be done for every problem?

It should be diagnosed to identify possible solutions It should be prioritized based on its potential impact and probability It should be resolved so that it can be closed It should have a workaround to reduce the impact It should be prioritized based on its...
Read More