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ITIL v4: Which of these dimensions includes activities and workflows?

Organizations and people Information and technology Partners and suppliers Value streams and processes Value streams and processes Value stream is a series of steps an organization undertakes to create and deliver products and services to consumers. Process is a set of interrelated or interacting activities...
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ITIL v4: What is an appropriate metric for measuring a new service?

Measuring the performance over the first six months and basing a solution on the results Asking customers to provide numerical targets that meet their needs Asking customers open-ended questions to establish their requirements Using operational data to provide detailed service reports Asking customers to provide...
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ITIL v4: Which practice alignes the organization’s practices and services with the changing business needs?

Service-level management Service-configuration management Relationship management Continual improvement Continual improvement The purpose of the continual improvement practice is to align the organization’s practices and services with changing business needs through the ongoing identification and improvement of services, service components, practices, or any element involved in...
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