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ITIL v4: What are guiding principles?

A set of interconnected activities that help an organization deliver a valuable service A description of one or more services that help address the needs of a target consumer group A set of specialized organizational capabilities for enabling value for customers Recommendations that help an...
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ITIL v4: Define an IT asset.

Any financially valuable component that can contribute to the delivery of an IT product or service Any component that needs to be managed in order to deliver a service A request from a user that initiates a service action The removal of anything that could...
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ITIL v4: Which statement about continual improvement is correct?

All improvement ideas should be logged in a single continual improvement register A single team should carry out continual improvements across the organization Continual improvement should have minimal interaction with other practices Everyone in the organization is responsible for some aspects of continual improvement Everyone...
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ITIL v4: Why is a change schedule used?

To help plan emergency changes To help authorize standard changes To help assign a change authority To avoid change conflicts To avoid change conflicts The change schedule is used to help plan changes, assist in communication, avoid conflicts, and assign resources.
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