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Posts tagged "ITIL V 4" (Page 16)
How does categorization of incidents assist the incident management practice? It helps direct the incident to the correct support area. It determines the priority assigned to the incident. It ensures that incidents are resolved in timescales agreed with the customer. It determines how the service...
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August 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which service management dimension is focused on activities and how these are coordinated? Organizations and people Information and technology Partners and suppliers Value streams and processes Value streams and processes The value streams and processes dimension focuses on what activities the organization undertakes and how...
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August 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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What is the primary use of a change schedule? To support incident management and improvement planning To manage emergency changes To plan changes and help avoid conflicts To manage standard changes To plan changes and help avoid conflicts The change schedule is used to help...
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August 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which practice identifies metrics that reflect the customer’s experience of a service? Continual improvement Service desk Service level management Problem management Service level management Service level management identifies metrics and measures that are a truthful reflection of the customer’s actual experience and level of satisfaction...
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August 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which practice includes the classification and ownership of queries and requests from users? Service desk Incident management Change enablement Service level management Service desk Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and...
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August 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which practice is responsible for moving components to live environments? Change enablementRelease managementIT asset managementDeployment management Change enablement Release management IT asset management Deployment management Deployment management The purpose of the deployment management practice is to move new or changed hardware, software, documentation, processes, or...
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August 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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