Tag: ITIL V 4

1. It captures information that metrics can be based on 2. It ensures the organization meets defined service levels 3. It defines the workflows for service requests 4. It supports progress discussions 1 and 2 2 and 3 3 and 4 1 and 4 1...

By determining service demand By using a combination of practices By using a single functional team By implementing process automation By using a combination of practices To convert inputs into outputs, the value chain activities use different combinations of ITIL practices.

Details of how services are measured Accurate and carefully analyzed data An up-to-date balanced scorecard A recent maturity assessment Accurate and carefully analyzed data Accurate data, carefully analyzed and understood, is the foundation of fact-based decision-making for improvement. The continual improvement practice should be supported...

To ensure that accurate and reliable information about the configuration of services is available when and where it is needed. To systematically observe services and service components and record and report selected changes of state. To protect the information needed by the organization to conduct...

Cost Utility Warranty Risk Utility Utility is the functionality offered by a product or service.

A tangible or intangible deliverable that is produced by carrying out an activity The assurance that a product or service will meet agreed requirements A possible event that could cause harm or make it more difficult to achieve objectives The functionality offered by a product...

Value An outcome Warranty A service offering A service offering  Service providers define combinations of goods, access to resources and service actions, to address the needs of different consumer groups. These combinations are called service offerings.