What is the definition of change? To add, modify, or remove anything that could have a direct or indirect effect on services To ensure that accurate and reliable information about the configuration of services is available To make new and changed services and features available...
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What is a standard change? A change that is well understood, fully documented and pre-authorized A change that needs to be assessed, authorized, and scheduled by a change authority A change that doesn’t need a risk assessment because it is required to resolve an incident...
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Which statement about a change authority is correct? A single change authority should be assigned to authorize all types of change and change models A change authority should be assigned for each type of change and change model Normal changes are pre-authorized and do not...
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What is the primary use of a change schedule? To support incident management and improvement planning To manage emergency changes To plan changes and help avoid conflicts To manage standard changes To plan changes and help avoid conflicts The change schedule is used to help...
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