Which service management dimension is focused on activities and how these are coordinated? Organizations and people Information and technology Partners and suppliers Value streams and processes Value streams and processes The value streams and processes dimension focuses on what activities the organization undertakes and how...
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August 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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What is the primary use of a change schedule? To support incident management and improvement planning To manage emergency changes To plan changes and help avoid conflicts To manage standard changes To plan changes and help avoid conflicts The change schedule is used to help...
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August 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which practice identifies metrics that reflect the customer’s experience of a service? Continual improvement Service desk Service level management Problem management Service level management Service level management identifies metrics and measures that are a truthful reflection of the customer’s actual experience and level of satisfaction...
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August 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which practice includes the classification and ownership of queries and requests from users? Service desk Incident management Change enablement Service level management Service desk Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and...
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August 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which practice is responsible for moving components to live environments? Change enablementRelease managementIT asset managementDeployment management Change enablement Release management IT asset management Deployment management Deployment management The purpose of the deployment management practice is to move new or changed hardware, software, documentation, processes, or...
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August 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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What are your salary expectations? By asking this question the employer wants to verify if a candidate is aware of the remunerations as per the industry standards. Few companies has a standard that they give x% of salary hike to your current CTC. It is...
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March 10, 2021 admin
HR Round Interview Questions, Interview Questions
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How do you handle pressure? By asking this the employer wants to understand if the candidate is competent enough to handle multiple duties associated with the role and finish each of it on time without compromising on the quality. I would say, I like working...
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March 10, 2021 admin
HR Round Interview Questions, Interview Questions
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Where do you see yourself in the next five years? By asking this question, the employer wants to check the stability of a candidate, in turn getting to know if he/she is willing to spend his/her expertise and skills for the organization for a long...
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March 10, 2021 admin
HR Round Interview Questions, Interview Questions
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Can you describe your time management skills? With this question, the interviewer wants to confirm if the candidate can deliver the desired output is the prescribed time yet in an organized manner. I have been one of those persons who has always tried to live...
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March 10, 2021 admin
HR Round Interview Questions, Interview Questions
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How quickly do you adapt to a new technology? By asking this question the employer intends to understand how fast a candidate is willing to adapt to the working environment, learn his/her responsibilities and finish the work in the designated time without compromising on the...
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March 10, 2021 admin
HR Round Interview Questions, Interview Questions
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