Which guiding principle recommends collecting data before deciding what can be reused? Focus on value Start where you are Keep it simple and practical Progress iteratively with feedback Start where you are The start where you are guiding principle recommends that services and methods already...
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August 25, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which practice is the responsibility of everyone in the organization? Service level management Change enablement Problem management Continual improvement Continual improvement Continual improvement is everyone’s responsibility and the commitment to and practice of continual improvement must be embedded into every fiber of the organization.
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August 25, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which would be supported by the service request management practice? A request to authorize a change that could have an effect on a service A request from a user for something which is a normal part of service delivery A request to restore service after...
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August 25, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which guiding principle recommends that the four dimensions of service management are considered? Think and work holistically Progress iteratively with feedback Focus on value Keep it simple and practical Think and work holistically The think and work holistically guiding principle advises that all aspects of...
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August 25, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which practice provides a single point of contact for users? Incident management Change enablement Service desk Service request management Service desk The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point...
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August 25, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which role submits service requests? The user, or their authorized representative The customer, or their authorized representative The sponsor, or their authorized representative The supplier, or their authorized representative The user, or their authorized representative The purpose of the service request management practice is to...
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August 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which is a potential benefit of using an IT service management tool to support the incident management practice? It may ensure that the cause of incidents is identified within agreed times. It may provide automated matching of incidents to problems or known errors. It may...
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August 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which is a recommendation of the continual improvement practice? There should at least be a small team dedicated to leading continual improvement efforts. All improvements should be managed as multi-phase projects. Continual improvement should be isolated from other practices. External suppliers should be excluded from...
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August 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Identify the missing word(s) in the following sentence. A service is a means of enabling value co-creation by facilitating _______ that customers want to achieve. The warranty Outcomes The utility Outputs Outcomes A service is a means of enabling value co-creation by facilitating outcomes that...
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August 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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How does categorization of incidents assist the incident management practice? It helps direct the incident to the correct support area. It determines the priority assigned to the incident. It ensures that incidents are resolved in timescales agreed with the customer. It determines how the service...
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August 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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