Which is a purpose of the service desk practice? To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents To maximize the number of successful IT changes by ensuring risks are properly assessed To capture demand for incident resolution...
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August 26, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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What are the two types of cost that a service consumer should evaluate? The price of the service, and the cost of creating the service The costs removed by the service, and the costs imposed by the service The cost of provisioning the service, and...
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August 26, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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What is the purpose of the supplier management practice? To ensure that the organization’s suppliers and their performance are managed appropriately to support the seamless provision of quality products and services To align the organization’s practices and services with changing business needs through the ongoing...
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August 26, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which statement about the value chain activities is correct? Every practice belongs to a specific value chain activity A specific combination of value chain activities and practices forms a service relationship Service value chain activities form a single workflow that enables value creation Each value...
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August 26, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which value chain activity ensures people understand the organization’s vision? Improve Plan Deliver and support Obtain or build Plan The purpose of the plan value chain activity is to ensure a shared understanding of the vision, current status, and improvement direction for all four dimensions...
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August 26, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which practice has the purpose of making new and changed services and features available for use? Change enablement Service request management Release management Deployment management Release management The purpose of the release management practice is to make new and changed services and features available for...
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August 25, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which statement about a change authority is correct? A single change authority should be assigned to authorize all types of change and change models A change authority should be assigned for each type of change and change model Normal changes are pre-authorized and do not...
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August 25, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which describes the nature of the guiding principles? Guiding principles can guide an organization in all circumstances Each guiding principle mandates specific actions and decisions An organization will select and adopt only one of the seven guiding principles Guiding principles describe the processes that all...
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August 25, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which is NOT usually included as part of incident management? Scripts for collecting initial information about incidents Formalized procedures for logging incidents Detailed procedures for the diagnosis of incidents The use of specialized knowledge for complicated incidents Detailed procedures for the diagnosis of incidents This...
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August 25, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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The purpose of the information security management practice is to __ the organization’s information. Store Provide Audit Protect Protect The purpose of the information security management practice is to protect the information needed by the organization to conduct its business. This includes understanding and managing...
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August 25, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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