The purpose of capturing Voice of Customer is to:

OPTIONS Ensure there is no confusion between the contract and delivery. Gather customer feedback. Have a sampling exercise. Capture stated or unstated customer needs or requirements. ANSWER Capture stated or unstated customer needs or requirements. EXPLANATION The VOC mechanism is used to capture stated or...
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What is the primary role of Master Black Belt?

OPTIONS Provide budget for the projects Coach, mentor, and train Black Belts Be a master in Six Sigma implementation Review projects ANSWER Coach, mentor, and train EXPLANATION The primary role of Master Black Belt is to provide guidance, train, coach, and mentor Black Belts for...
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The purpose of Toll Gate review is to:

OPTIONS confirm if the earlier phase was completed successfully. get a formal sign-off from the stakeholders. review progress and kick off the next phase. All of the above ANSWER All of the above EXPLANATION It is all of the above. The purpose of the Tollgate...
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DMADV stands for :

OPTIONS Design, Measure, Analyze, Develop, Verify Develop Measurement and Analysis Department for Verification Define, Measure, Analyze, Design, Verify Design, Measure, Analyze, Define, Validate ANSWER Define, Measure, Analyze, Design, Verify EXPLANATION DMADV is Six Sigma methodology that is used when developing a new process. It stands...
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Six Sigma Level can be achieved by having:

OPTIONS less than 3.4 defects per million opportunities. six times better quality than competitors. six levels of testing and validation before release. Six Nines Quality (99.9999%). ANSWER Less than 3.4 defects per million opportunities EXPLANATION If your process is delivering less than 3.4 defects per...
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DFSS stands for:

OPTIONS Design and Fix using Six Sigma Develop Fast using Six Sigma Define Futuristic Service and Solutions Design For Six Sigma ANSWER Design For Six Sigma EXPLANATION DFSS is Six Sigma methodology that stands for “Design for Six Sigma” used while designing new processes.
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DMAIC stands for:

OPTIONS Design, Measure, Analyze, Improve, Control Define, Measure, Analyze, Improve, Control Double Measurement And Instructions Checklist Definition, Measurements, Analysis, Improvements, and Control ANSWER Define, Measure, Analyze, Improve, Contro EXPLANATION DMAIC is a Six Sigma problem solving methodology that stands for Define, Measure, Analyze, Improve, and...
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