CertifQ

OPTIONS Flow Chart FMEA Tool Force Field Analysis Check Sheet ANSWER CHECK SHEET EXPLANATION To collect data related to any process, always start with a Check Sheet. It is a good technique to capture problem symptoms.

OPTIONS Multi-Vari Charts SPC Charts Cause and Effect Diagram Run Charts ANSWER Multi-Vari Charts EXPLANATION When multiple data points related to positional, cyclical, and temporal variations are to be analyzed, multi-vari charts are most appropriate to be used.

OPTIONS The principle of never stopping any improvements Improvements being made while people and machines continue to work Steady effort made to improve existing processes, products, or services Non-stop cyclic process of improvements where one improvement leads to another ANSWER Steady effort made to improve...

OPTIONS Training for everybody in the organization Support from everybody in the organization Experienced Six Sigma practitioners Executive commitment and support ANSWER Executive commitment and support EXPLANATION Without executive commitment and support for a Six Sigma project, it would not be possible for anybody with...

OPTIONS Strengths, Weaknesses, Opportunities, Threats Six Work Optimization Techniques Seven Workplace Opportunities for Transformation Strengths, Weaknesses, Opportunities, Techniques ANSWER Strengths, Weaknesses, Opportunities, Threats EXPLANATION SWOT stands for Strengths, Weakness, Opportunities, and Threats.

OPTIONS Brainstorming Nominal Group Technique Cause and Effect Diagram 5 Whys ANSWER Nominal Group Technique EXPLANATION After the group brainstorms ideas, they can get them prioritized using the Nominal Group technique.

OPTIONS Complaints Database Customer Support History Industry Reports Surveys and Questionnaire ANSWER Surveys and Questionnaire EXPLANATION It is always good to collect data directly from the customer, and surveys and questionnaires are a good way to collect these data.

OPTIONS SWAT Analysis Tool CTQ Diagram Cause and Effect Diagram FMEA Tool ANSWER Cause & Effect Diagram EXPLANATION Ishikawa developed the Cause-and-Effect diagram, also known as Ishikawa tool or Fishbone diagram.

OPTIONS To ensure all aspects of Six Sigma have been implemented To assure privacy of the people involved in Six Sigma projects To ensure competitors do not get the information on the improvements achieved To minimize influencing people with the Six Sigma project measurements and...

OPTIONS Escalating issues to Senior Management Communicating the benefits of Six Sigma, changing efforts and building confidence in the team Asking for help from Master Black Belts to handle a situation Providing Six Sigma training to everybody in the organization ANSWER Communicating the benefits of...