ITIL v4: Which statement about known errors is correct?
- Known error is a problem that has been analyzed but has not been resolved.
- A known error is the cause of one or more problems.
- Known errors cause vulnerabilities, problems cause incidents.
- Known errors are managed by technical staff, problems are managed by service management staff
Answer:
Known error is a problem that has been analyzed but has not been resolved.
Explanation:
Known errors are problems where initial analysis has been completed. It usually means that faulty components have been identified, the problem remains in the known error status and the documented workaround is applied.
