Home » Certification Exams Questions » ITIL v4: Which practice provides visibility of the organization’s services by capturing and reporting on service performance?

OPTIONS

  • Service desk
  • Service-level management
  • Service request management
  • Service configuration management

Answer:

Service-level management

Explanation:

Service-level management provides the end-to-end visibility of the organizations services. To achieve this, service-level management captures and reports on service issues, including performance against defined service levels.

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