ITIL V4: Which practice provides a single point of contact for users?

Which practice provides a single point of contact for users?

OPTIONS

• Incident management
• Change enablement
• Service desk
• Service request management

Answer:

Service desk

Explanation:

The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users.