ITIL v4: Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?
OPTIONS
- Service configuration management
- Service desk
- IT asset management
- Monitoring and event management
Answer:
Service configuration management
Explanation:
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services and the CIs that support them is available when and where it is needed. This includes information on how CIs are configured and the relationships between them.
