Home » Certification Exams Questions » ITIL v4: Which is the purpose of the monitoring and event management practice?

OPTIONS

  • To ensure that accurate and reliable information about the configuration of services is available when and where it is needed.
  • To systematically observe services and service components and record and report selected changes of state.
  • To protect the information needed by the organization to conduct its business.
  • To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Answer:

To systematically observe services and service components and record and report selected changes of state

Explanation:

The purpose of the monitoring and event management practice is to systematically observe services and service components, and record and report selected changes of state identified as events.

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