ITIL v4: Which is the correct approach for managing a large improvement initiative as smaller iterations?
OPTIONS
- Each iteration should be designed before starting the initiative and implemented without feedback
- Feedback should only be taken into account when one iteration fails to meet its objective
- Feedback should be reduced for large improvements as it is unlikely that circumstances will change
- Each iteration should be continually reevaluated based on feedback
Answer:
Each iteration should be continually reevaluated based on feedback
EXPLANATION
The overall initiative or program, as well as its component iterations, must be continually reevaluated and potentially revised to reflect any changes in circumstances and ensure that the focus on value has not been lost. This reevaluation should make use of a wide range of feedback channels and methods to ensure that the status of the initiative and its progress are properly understood.
