ITIL v4: Which guiding principle considers customer and user experience?
OPTIONS
- Collaborate and promote visibility
- Focus on value
- Start where you are
- Keep it simple and practical
ANSWER
Focus on value
EXPLANATION
An important element of value is the experience that service consumers have when they interact with the service and the service provider. This is frequently called customer experience (CX) or user experience (UX) depending on the adopted definitions, and it must be actively managed.
