ITIL v4: Which dimension from these option is most concerned with skills, competencies, roles, and responsibilities?
OPTIONS
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
Answer:
Organizations and people
Explanation:
The organization and people dimension of a service covers roles and responsibilities, formal organizational structures, culture, and required staffing and competencies, all of which are related to the creation, delivery, and improvement of a service.
