ITIL v4: When planning continual improvement, which approach for assessing the current state of a service is correct?

OPTIONS

• An organization should always use a single technique to ensure metrics are consistent
• An organization should always use a strength, weakness, opportunity, and threat (SWOT) analysis
• An organization should always develop competencies in methodologies and techniques that will meet their needs
• An organization should always use an approach that combines Lean, Agile, and DevOps methodologies

ANSWER:

An organization should always develop competencies in methodologies and techniques that will meet their needs

EXPLANATION

When assessing the current state, there are many techniques that can be employed, such as a strength, weakness, opportunity, and threat (SWOT) analysis, a balanced scorecard review, internal and external assessments and audits, or perhaps even a combination of several techniques. Organizations should develop competencies in methodologies and techniques that will meet their needs