ITIL v4: What should be done for every problem?
OPTIONS
- It should be diagnosed to identify possible solutions
- It should be prioritized based on its potential impact and probability
- It should be resolved so that it can be closed
- It should have a workaround to reduce the impact
Answer:
It should be prioritized based on its potential impact and probability
Explanation:
Problems are prioritized for analysis based on the risk that they pose and are managed as risks based on their potential impact and probability.
