ITIL v4: What should all continual improvement decisions be based on?
OPTIONS
- Details of how services are measured
- Accurate and carefully analyzed data
- An up-to-date balanced scorecard
- A recent maturity assessment
Answer:
Accurate and carefully analyzed data
Explanation:
Accurate data, carefully analyzed and understood, is the foundation of fact-based decision-making for improvement. The continual improvement practice should be supported by relevant data sources and by skilled data analytics to ensure that each potential improvement situation is sufficiently understood.
