ITIL v4: What is the starting point for optimization?

OPTIONS

• Securing stakeholder engagement
• Understanding the vision and objectives of the organization
• Determining where the most positive impact would be
• Standardizing practices and services

Answer:

Understanding the vision and objectives of the organization

Explanation:

The first step of the principle optimize and automate is to understand and agree the context in which the proposed optimization exists. This includes agreeing the overall vision and objectives of the organization.