ITIL v4: What is the reason for using a balanced bundle of service metrics?
OPTIONS
- It reduces the number of metrics that need to be collected
- It reports each service element separately
- It provides an outcome-based view of services
- It facilitates the automatic collection of metrics
Answer:
It provides an outcome-based view of services
Explanation:
They should relate to defined outcomes and not simply operational metrics. This can be achieved with balanced bundles of metrics.
