ITIL v4: What is an appropriate metric for measuring a new service?
OPTIONS
- Measuring the performance over the first six months and basing a solution on the results
- Asking customers to provide numerical targets that meet their needs
- Asking customers open-ended questions to establish their requirements
- Using operational data to provide detailed service reports
Answer:
Asking customers to provide numerical targets that meet their needs
Explanation:
To discuss with the customer and establish their requirements to define metrics to measure a new service.
