ITIL v4: What is a problem?
OPTIONS
- An addition or modification that could have an effect on services
- Any change of state that has significance for the management of a configuration item
- A cause or potential cause of one or more incidents
- An unplanned reduction in the quality of a service
Answer:
A cause or potential cause of one or more incidents
Explanation:
A problem is a cause, or potential cause, of one or more incidents.
