ITIL v4: Identify the missing words in the following sentence.

The purpose of the ________ is to ensure that the organization continually co-creates value with all stakeholders in line with the organization’s objectives.

OPTIONS

• Focus on value guiding principle
• Four dimensions of service management
• Service value system
• Service request management practice

Answer:

Service value system

The purpose of the SVS is to ensure that the organization continually co-creates value with all stakeholders through the use and management of products and services.