ITIL v4: Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the __ that support them, is available when and where it is needed.
OPTIONS
- Suppliers
- CIs
- Customers
- Assets
ANSWER
CIs
EXPLANATION
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed.
It would have been nice to define CIs
Configuration Item (CI) A Configuration Item is an entity in a configuration management solution such as a CMDB. ITIL defines a CI as any component that needs to be managed in order to deliver an IT Service. CIs are under the control of Change Management