Home » Certification Exams Questions » ITIL v4: Identify the missing word in the following sentence.

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the __ that support them, is available when and where it is needed.

OPTIONS

  • Suppliers
  • CIs
  • Customers
  • Assets

ANSWER

CIs

EXPLANATION

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed.

One Reply to “ITIL v4: Identify the missing word in the following sentence.”

  1. Marcus says:

    It would have been nice to define CIs

    Configuration Item (CI) A Configuration Item is an entity in a configuration management solution such as a CMDB. ITIL defines a CI as any component that needs to be managed in order to deliver an IT Service. CIs are under the control of Change Management

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