Home » Certification Exams Questions » ITIL v4: How should an organization include third-party suppliers in the continual improvement of services?

OPTIONS

  • Ensure suppliers include details of their approach to service improvement in contracts
  • Require evidence that the supplier uses agile development methods
  • Require evidence that the supplier implements all improvements using project management practices
  • Ensure that all supplier problem management activities result in improvements

Answer:

When contracting for a suppliers service, the contract should include details of how they will measure, report on, and improve their services over the life of the contract.

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