ITIL V4 Foundation: Which role submits service requests?

Which role submits service requests?

OPTIONS

• The user, or their authorized representative
• The customer, or their authorized representative
• The sponsor, or their authorized representative
• The supplier, or their authorized representative

Answer:

The user, or their authorized representative

Explanation:

The purpose of the service request management practice is to support the agreed quality of a service by handling all pre-defined, user-initiated service requests. A service request is defined as a request from a user or a user’s authorized representative that initiates a service action.