ITIL V4 Foundation: Which is a recommendation of the continual improvement practice?

Which is a recommendation of the continual improvement practice?

OPTIONS

• There should at least be a small team dedicated to leading continual improvement efforts.
• All improvements should be managed as multi-phase projects.
• Continual improvement should be isolated from other practices.
• External suppliers should be excluded from improvement initiatives.

Answer:

There should at least be a small team dedicated to leading continual improvement efforts.

Explanation:

Although everyone should contribute in some way, there should at least be a small team dedicated full-time to leading continual improvement efforts and advocating the practice across the organization.