Home » Certification Exams Questions » ITIL V4 Foundation: Identify the missing word(s) in the following sentence. A service is a means of enabling value co-creation by facilitating _______ that customers want to achieve.

Identify the missing word(s) in the following sentence. A service is a means of enabling value co-creation by facilitating _______ that customers want to achieve.

OPTIONS

  • The warranty
  • Outcomes
  • The utility
  • Outputs

Answer:

Outcomes

Explanation:

A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.

Leave a Reply

Your email address will not be published. Required fields are marked *

*
*