ITIL v4: Define utility.
OPTIONS
- The functionality offered by a service to meet a particular need
- Assurance that a service will meet agreed requirements
- The amount of money spent on a specific activity or resource
- The perceived benefits, usefulness, and importance of something
Answer:
The functionality offered by a service to meet a particular need
Explanation:
Utility is the functionality offered by a product or service to meet a particular need. Utility can be summarized as what the service does and can be used to determine whether a service is fit for purpose.
