ITIL v4: Define a Problem.
OPTIONS
- An unplanned interruption to a service or reduction in the quality of a service
- A cause, or potential cause, of one or more incidents
- A problem that has been analyzed and has not been resolved
- Any change of state that has significance for the management of a service or other configuration item (CI)
ANSWER
A cause, or potential cause, of one or more incidents
EXPLANATION
The definition of problem is a cause, or potential cause, of one or more incidents.
