ITIL v4: A major incident has been closed, but there is a risk that it might happen again. How should this incident be logged and managed?

OPTIONS

• As a change request
• As a service request
• As an event
• As a problem

Answer:

As a problem

Explanation:

One of the problem identification activities is to identify and log problems, that is to raise a problem record during major incident, and identify the risk of an incident recurring.