Find which strategy do these tactics and operational plans support?
A commercial service provider is creating a new strategic plan. It has developed the following tactics and operational plans:
Tactic 1 – acquire new resilient infrastructure
Tactic 2 – launch services by region
Operational plan 1 – operate infrastructure to meet service levels
Operational plan 2 – train staff on new infrastructure skills
Which strategy do these tactics and operational plans support?
OPTIONS
- Ensuring improved handling of service requests by training staff
- Identifying customer needs for new services by researching the market
- Increasing revenue by introducing a new range of services
- Ensuring successful deployment by preparing an implementation plan for new services
ANSWER
Increasing revenue by introducing a new range of services
EXPLANATION
Strategies are high-level approaches to achieving objectives. This answer summarizes the objective of increasing revenue and links it to the plan to introduce new services. The tactics and operational plans in the question will contribute to this strategy. These levels are, at a minimum, strategic, tactical, and operational. The three levels should be closely linked to each other and to the organizational objectives. A strategy is a broad approach or course of action defined by an organization for achieving its objectives.
