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Which practice identifies metrics that reflect the customer’s experience of a service? Continual improvement Service desk Service level management Problem management Service level management Service level management identifies metrics and measures that are a truthful reflection of the customer’s actual experience and level of satisfaction...
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August 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which practice includes the classification and ownership of queries and requests from users? Service desk Incident management Change enablement Service level management Service desk Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and...
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August 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which practice is responsible for moving components to live environments? Change enablementRelease managementIT asset managementDeployment management Change enablement Release management IT asset management Deployment management Deployment management The purpose of the deployment management practice is to move new or changed hardware, software, documentation, processes, or...
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August 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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A. Good (1-alpha) decisionB. Type II (Beta) errorC. Type I (alpha) errorD. Good (1-Beta) decision Type I (alpha) error The rejection of a test result, when the null hypothesis really is true is a type I (alpha) error.
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August 23, 2020 admin
Certification Exams Questions, LSSGB/ LEAN SIX SIGMA GREEN BELT
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A. Accept the gage as validB. Check for ndc valueC. Check for Part VariationD. Check Equipment and Appraiser Variation Check Equipment and Appraiser Variation If %GRR value is >30%, the Six Sigma team should check the Equipment and Appraiser Variation to know which one of...
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Certification Exams Questions, LSSGB/ LEAN SIX SIGMA GREEN BELT
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A. Partial Least SquaresB. Maximum Likelihood EstimateC. Ordinary Least SquaresD. None of the above Ordinary Least Squares For a Simple Linear Regression in determining the best fit line, Ordinary Least Squares is the method used.
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Certification Exams Questions, LSSGB/ LEAN SIX SIGMA GREEN BELT
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A. 0.007B. 0.00655C. 0.0062D. 0.0055 0.0062 Z = (150-125)/10 = 25/10 = 2.5 Area under 2.5 corresponds to 0.0062. Thus, the probability of a Type II Error, which is beta, is 0.62%.
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Certification Exams Questions, LSSGB/ LEAN SIX SIGMA GREEN BELT
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A. A type I error improves with each individual analysisB. Interactions are clearly determinedC. A type I error increases with each individual analysisD. The optimum combination of factors is revealed A type I error increases with each individual analysis With each single comparison, more errors...
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August 23, 2020 admin
Certification Exams Questions, LSSGB/ LEAN SIX SIGMA GREEN BELT
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A. Simplex designsB. Orthogonal designsC. Screening experimentsD. Mixture experiments Screening experiments In screening experiments, highly fractional factorial designs are used to look for only factor main effects. They are called screening because they try to eliminate seemingly unimportant factors.
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August 23, 2020 admin
Certification Exams Questions, LSSGB/ LEAN SIX SIGMA GREEN BELT
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A. CollinearityB. ConfoundedC. CorrelationD. Covariates Collinearity Having two variables that are highly correlated in the experimental model will make it difficult or impossible to detect which factor really affects the response. This condition is called collinearity. The correct answer is Collinearity .
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August 23, 2020 admin
Certification Exams Questions, LSSGB/ LEAN SIX SIGMA GREEN BELT
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