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A management consultant has been hired to help a multinational organization improve corporate governance, risk management, and compliance. Who would the consultant primarily work with to understand the current state of governance? OPTIONS The board of directors The largest shareholders The internal audit committee The...
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OPTIONS Automated workflow Electronic badge entry system Documented policies and processes Required fields in forms ANSWER Documented policies and processes EXPLANATION Controls are countermeasures or safeguards that provide reasonable assurance that the objectives will be achieved and undesired events will be either prevented or detected...
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A commercial service provider is creating a new strategic plan. It has developed the following tactics and operational plans: Tactic 1 – acquire new resilient infrastructure Tactic 2 – launch services by region Operational plan 1 – operate infrastructure to meet service levels Operational plan...
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A small company is investing heavily in a new product line that it believes is critical to business success. To support the effort, every department has been asked to allocate staff to this project. The CIO is looking for ways to support the effort without...
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OPTIONS Larger, more mature organizations often use policies, but modern organizations often rely more on guidelines Guidelines are simplified policies that are easier to follow because they do not recommend specific procedures Policies are used where there are external regulatory requirements, but guidelines are used...
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OPTIONS A short statement of organizational challenges and ideas to overcome these challenges A short statement of how the organization will adopt new practices in the future A short statement of the overall purpose and intentions of an organization A set of key performance indicators...
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OPTIONS When project plans have been finalized When planning changes to service components When initiating a change program When planning the launch of a new product or service component ANWER When initiating a change program EXPLANATION Organizational change management should begin as soon as planning...
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An organization that has led its market for software has seen a sharp decline in local installations of its software. Customers are increasingly preferring its subscription-based cloud solution. As the organization rapidly adapts its product offering to favor subscription-based cloud solutions, some people within the...
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Recently released IT services have been impacted by downtime and availability issues. The IT operations and support teams admit that products and services are being selected, designed and delivered without their involvement. Which is the best approach to engage operations and support teams throughout the...
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OPTIONS Removing risk from the consumer is the primary objective of a service Costs introduced by the service should be equal to the cost removed from the consumer Value cannot be achieved by accepting additional risks Value can be created by accepting additional costs ANSWER...
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Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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