An organization is pursuing a strategy of acquiring small companies that have products that complement their overall portfolio. Although early efforts to integrate company acquisitions have been successful, recent employee engagement results indicate a growing disengagement, especially among the IT staff. The staff members feel...
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January 5, 2022 admin
Certification Exams Questions, ITIL V4 Foundation
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OPTIONS They can miss interactions They can mislead They can give wrong results They could involve too many experiments Answer They can miss interactions EXPLANATION All the options seem to be correct here, but the main reason why one-factor-at-a-time (OFAT) experiments are not done is...
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October 5, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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OPTIONS The improve value chain activity An overall plan Customer requirements Feedback loops ANSWER Customer Requirements EXPLANATION Demand, which includes customer requirements, is the input to SVC.
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October 4, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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OPTIONS Collaborate and promote visibility Focus on value Start where you are Keep it simple and practical ANSWER Focus on value EXPLANATION An important element of value is the experience that service consumers have when they interact with the service and the service provider. This...
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October 4, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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OPTIONS Schedule, assess, authorize Diagnose, investigate, resolve Initiate, approve, fulfil Acknowledge, classify, own ANSWER Acknowledge, classify, own EXPLANATION Service desks provide a clear path for users to report issues, queries, and requests and have them acknowledged, classified, owned, and actioned.
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October 4, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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OPTIONS Requesting a workaround for an issue Requesting information about how to create a document Requesting an enhancement to an application Requesting investigation of a degraded service ANSWER Requesting information about how to create a document EXPLANATION Requesting information about how to create a document...
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October 4, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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OPTIONS To ensure services achieve agreed and expected performance To make new or changed services available for use To move new or changed components to live environments To set clear business-based targets for service performance ANSWER To move new or changed components to live environments...
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October 4, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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OPTIONS Ensuring that service components are available when needed Providing transparency and good stakeholder relationships Supporting services according to specifications Continually meeting stakeholder expectations for costs ANSWER Continually meeting stakeholder expectations for costs EXPLANATION The purpose of the design and transition value chain activity is...
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October 4, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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OPTIONS Service-level management Change enablement Service request management Incident management ANSWER Incident Management EXPLANATION It is important that people working on an incident provide good-quality updates in a timely fashion. These updates should include information about symptoms, business impact, CIs affected, actions completed, and actions...
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October 4, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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OPTIONS The service desk should work in close collaboration with support and development teams The service desk should rely on self-service portals instead of escalation to support teams The service desk should remain isolated from technical support teams The service desk should escalate all technical...
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October 4, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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