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Which activity is part of governance?

OPTIONS Ensuring that organizational policies are established and implemented Consistently following documented management expectations and intentions Ensuring effective operational activity to achieve an organization’s objectives Producing evidence to ensure that relevant regulations are followed ANSWER Ensuring that organizational policies are established and implemented EXPLANATION Every...
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Which approach is the best to assess the situation?

An organization uses several teams to develop and deploy new services. The new services are always received well by the consumers, but the organization thinks that the overall flow of activities could be improved. Which approach is the best to assess this situation? OPTIONS Documenting...
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What method would be most helpful in the situation?

A service provider must demonstrate compliance to an international standard before a new service consumer will sign a contract with them. What method would be most helpful in this situation? OPTIONS SWOT analysis SLA achievement analysis Gap analysis Maturity assessment ANSWER Gap analysis EXPLANATION The...
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Which is an example of a progress measurement for the project?

An organization has a project to replace all of its desktop computers, using several support teams. Which is an example of a progress measurement for this project? OPTIONS Number of desktop computers replaced without following an approved procedure Percentage of desktop computers replaced within the...
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