A Black Belt while overcoming change efforts focused 80% of his time trying to deal with resistance issues in his organization. He failed to overcome the resistance still. What might have gone wrong?

OPTIONS

The time to be spent was not planned enoughThe BB did not get enough leadership supportThe BB spent time changing the wrong set of peopleThe BB might have used statistical tools in what is a human problem to solve

ANSWER

The BB spent time changing the wrong set of people

EXPLANATION

The rule here is if you have 15% people resistant to change, you should never work on them. Probably the Black Belt would have spent a lot of time working with this 15%, so c is correct.