A Black Belt collects customer comments with the help of survey groups. Which tool must he use next with the customer requirements?

OPTIONS

• Tree Diagram
• Brainstorming
• QFD
• Affinity Diagram

ANSWER

Affinity Diagram

EXPLANATION

An affinity diagram helps the team to categorize the comments in groups, which is important. Post using the Affinity diagram, the Black Belt can use QFD, but to answer this question Affinity Diagram is correct.