What actions does a service desk take for all issues, queries, and requests that are reported to them?
OPTIONS
- Schedule, assess, authorize
- Diagnose, investigate, resolve
- Initiate, approve, fulfil
- Acknowledge, classify, own
ANSWER
Acknowledge, classify, own
EXPLANATION
Service desks provide a clear path for users to report issues, queries, and requests and have them acknowledged, classified, owned, and actioned.
