Home » Certification Exams Questions » What acts as a single point of contact between customer and service provider?

OPTIONS

  • Change enablement
  • Service-level management
  • Problem management
  • Service desk

ANSWER

Service Desk

EXPLANATION

The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users.

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