Home » Certification Exams Questions » ITIL v4: Which ITIL practice has the purpose of reducing the likelihood of incidents occurring?

OPTIONS

  • Change enablement
  • Continual improvement
  • Problem management
  • Service desk

ANSWER

Problem management

EXPLANATION

The purpose of problem management is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors.

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