Home » Certification Exams Questions » What helps diagnose and resolve a simple incident?

OPTIONS

  • Rapid escalation
  • Formation of a temporary team
  • The use of scripts
  • Problem prioritization

ANSWER

The use of scripts

EXPLANATION

There may be scripts for collecting information from users during initial contact, and this may lead directly to diagnosis and resolution of simple incidents.

Leave a Reply

Your email address will not be published. Required fields are marked *

*
*