ITIL v4: Which of the guiding principle is primarily concerned with end-to-end service delivery?

OPTIONS

• Focus on value
• Think and work holistically
• Optimize and automate
• Collaborate and promote visibility

ANSWER

Think and work holistically

EXPLANATION

Taking a holistic approach to service management includes establishing an understanding of how all the parts of an organization work together in an integrated way. It requires end-to-end visibility of how demand is captured and translated into outcomes